Privacy Policy for Gold Horse Facilities
Effective Date: 17/08/2023
At Gold Horse Facilities, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our services, website, or team. By using our services, you agree to the terms outlined in this policy.
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1. Information We Collect
We may collect the following types of information:
-Personal Information: Name, email address, phone number, postal address, and other contact details provided when you inquire about or use our services.
-Service-Related Information: Details about the services you request, such as cleaning schedules, installation preferences, or project specifications.
- Payment Information: Billing details, such as credit card information or bank account details, for processing payments (if applicable).
- Website Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on the site (collected via cookies and similar technologies).
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2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage the services you request, such as cleaning, bathroom installations, or kitchen renovations.
- To communicate with you about your inquiries, appointments, or projects.
- To process payments and invoices (if applicable).
- To improve our services, website, and customer experience.
- To comply with legal obligations and protect our rights.
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3. Sharing Your Information**
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
-Service Providers: We may share information with trusted third-party vendors who assist us in delivering our services (e.g., payment processors, subcontractors).
- Legal Requirements: We may disclose information if required by law or to protect our rights, property, or safety.
- With Your Consent: We may share information with your explicit consent.
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4. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and restricted access to sensitive data.
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5. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can ask us to update or correct inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to legal obligations.
- Opt-Out: You can opt out of receiving marketing communications from us at any time.
To exercise these rights, please contact us at sales@ghfacilities.co.uk
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6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data. You can manage your cookie preferences through your browser settings.
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7. Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.
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8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.
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9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us
Gold Horse Facilities
Grosvenor House
3 Chapel Street
Congleton
Chesire
CW12 4AB
sales@ghfacilities.co.uk
07761 286127